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About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As a Crew Controller, your role is crucial in managing changing crew compositions and ensuring efficient flight operations. By effectively managing published rosters, and proactively addressing disruptions, you play a key role in maintaining operational efficiency and a positive crew experience.
Main tasks and responsibilities
1. Thorough Operational Control Centre Briefing:
• Provide a comprehensive briefing to the Operational Control Centre, highlighting ongoing crew issues, roster changes, or critical information.
• Highlight any potential challenges and proposed solutions to maintain operational efficiency.
2. Intermediary for Smooth Information Flow:
• Act as the intermediary between crews, flights, and all relevant departments to ensure a smooth flow of information regarding requests, swaps, sickness, technical problems, delays, extra flights, etc.
• Facilitate effective communication channels to address issues promptly.
3. Professional Roster Communication:
• Contact crew members professionally, conveying roster changes in a concise and objective manner.
4. Proactive Operation Monitoring:
• Proactively monitor the operation while minimizing the impact on crew roster.
• Ensure that all changes in the flight schedule or crew composition are addressed promptly, considering flight safety and cost efficiency.
• Implement solutions that maintain continuity in flight operations.
5. Hotel and Crew Transport Adaptation:
• Responsibly adapt hotel reservations when required, considering additional crew or technicians.
• Coordinate changes in crew transport arrangements, ensuring timely adjustments based on operational needs.
Profile
Mandatory Requirements:
• Education: Bachelor's degree or equivalent through experience.
• Languages: Proficient in English, French, and Dutch.
• Technical Skills: Experienced in using daily Microsoft Office tools.
Desired Skills and Qualities:
• Analytical Skills: Ability to analyse complex schedules and foresee potential issues.
• Decision-Making: Make informed decisions to optimize crew resources and handle disruptions efficiently.
• Communication: Strong communication skills to coordinate with various departments and communicate changes to the crew effectively.
• Stress Management: Ability to handle the pressures of real-time coordination and disruption management.
• Flexibility: Be adaptable to the dynamic nature of the aviation industry and changing operational requirements.
Nice to Have:
• Crew Management System Experience:
• Familiarity with the usage of Crew Management Systems.
• Regulatory Knowledge:
• Good knowledge of EASA ORO FTL .
We are looking for First Officers (type-rated and non type-rated) to join our company. Who are we and what do we aim for?
Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,200 people of which 538 are pilots and we currently operate 40 aircraft.
Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. In 2023, Brussels Airlines welcomes three state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network. Next to that, the airline aims to operate its first flight using Sustainable Aviation fuel (SAF) by 2023.
As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.
Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.
Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and SWISS) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.
Rated and Non-rated First Officers requirements:
A key member of the Operation Control Center (OCC), assisting the Head of OCC, acts as a focal point for operations, meetings, projects etc. Coordinates and supports in functions such as regulatory interactions and audits, departmental administration, organizes, coordinates and follows up on action items and projects.
Main Responsibilities:
Operations Control, Flight Dispatch and Mission Support
Additional Responsibilities:
Procedures and Coordination
Process Management
Project Management (on demand)
Administration
Profile Requirements
Profile Advantages
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
The “Training Systems Expert” represents a key role in enabling and further implementing a paperless training organization by administering and coordinating the activities connected with the Prodefis e-file and TMPS system as well as Learning Management System software and other relevant operations manuals and training content. He/she will liase with various internal and external stakeholder, supporting the department managers in creating templates, follow-up on crew qualifications, continious evaluation of training outcomes and the embedding efforts of groupwide common training means.
Main tasks & responsibilities:
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