Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
As Delivery Manager, you will manage the relationship with the Brussels Airlines business teams of Finance & Controlling, HR, Communication, Procurement &Facilities, Legal, Compliance & Audit and the system suppliers that serve those Business Units throughout the lifecycle of the IT solutions. You will cover both the support of the current portfolio of IT solutions and the delivery of new solutions, including a seamless transition to the new products.
When necessary, you will also act as an escalation point, to ensure the business and operational continuity of the IT solutions. You are the extension of the suppliers towards the BU and of the BU towards the Supplier. You support the BU in selecting new or alternated solutions on changing or evolving requirements.
He/she builds up and maintains strong knowledge of the business organization, processes, available system functionalities and their relationship with the underlying IT applications and interfaces. He/she develops framework and methods to integrate new solutions within the existing IT eco-system in the most effective manner.
He/she manages (as IT partner) the day-to-day relationship with the business teams.
He/she delivers periodic reports and reviews with the business line management the general IT status, identified risks and issues, and any related cost impact.
He/she administers the yearly IT roadmap for the concerned business domain, plans activities and delegates tasks according to the defined priorities.
He/she develops strong, mutual and professional business relationships with the external IT partners and suppliers, to drive performance and control the assigned budgets.
In co-operation with the IT Service Delivery team, he/she ensures that lean and effective support processes are set in place and regularly reviewed, and that the underlying costs are budgeted and respected.
He/she evaluates the impact of Change Requests on the existing IT environment and facilitates efficient implementations, thus avoiding negative impact on the solution stability or deviations from the defined roadmap.
He/she is able to challenge and identify flaws or improvement areas, and actively comes up with a solid recommendation for solution.
A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Company car & travel benefits
Representation & homeworking allowance
Bike allowance and/or public transport subscription
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for.
IT Support Engineer
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As a IT support engineer you will be responsible handling first line calls and following up on second line calls.
At Brussels Airlines the Service Desk Operates in shifts; an early shift starting at 7:00, a regular shift at 8:30 and a late shift at 9:30. In addition to this there is a standby shift between 18:00 and 7:00 dealing with high priority incidents only.
You will be reporting to the Service Desk Manager.
Main tasks and responsibilities
Incidents
Requests
Change Management
Asset Management
Documentation
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About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
The “Training Systems Expert” represents a key role in enabling and further implementing a paperless training organization by administering and coordinating the activities connected with the Prodefis e-file and TMPS system as well as Learning Management System software and other relevant operations manuals and training content. He/she will liase with various internal and external stakeholder, supporting the department managers in creating templates, follow-up on crew qualifications, continious evaluation of training outcomes and the embedding efforts of groupwide common training means.
Main tasks & responsibilities:
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What we offer