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About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As an IT Business Solution Manager you will be leading a team of IT business partners active in the Shared Services division of the company, including the departments Finance, Human Resources, Legal, Procurement, Facilities and Communication. In this role you will be part of the IT Management team and report directly to the Head of IT, and be part of the senior management community of Brussels Airlines.
Your role is to lead, plan, coordinate, and supervise all activities related to the design, development, and implementation of different organizational information systems and software applications. You are accountable for maintaining, supporting, and upgrading existing business systems and applications. You are responsible for overseeing the IT operations and services that support the business objectives and needs of the Shared Services division.
You will manage a portfolio including large scale projects with an IT stake that affect multiple functions within the organization and that interface with different business partners. You ensure these projects have a proper impact, create business value and contribute to the IT strategy. You coordinate teams to plan, approve and rollout projects, within Brussels Airlines or as driven by Lufthansa Group.
You will manage a broad range of IT suppliers to ensure that services meet business needs. You create business partnerships with these suppliers and help ensure proper contracts and pricing are in place.
You will manage a small team of IT Delivery Managers, and ensure that they deliver high-quality and timely solutions to the business users.
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What we offer
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
As Delivery Manager, you will manage the relationship with the Brussels Airlines business teams of Finance & Controlling, HR, Communication, Procurement &Facilities, Legal, Compliance & Audit and the system suppliers that serve those Business Units throughout the lifecycle of the IT solutions. You will cover both the support of the current portfolio of IT solutions and the delivery of new solutions, including a seamless transition to the new products.
When necessary, you will also act as an escalation point, to ensure the business and operational continuity of the IT solutions. You are the extension of the suppliers towards the BU and of the BU towards the Supplier. You support the BU in selecting new or alternated solutions on changing or evolving requirements.
You build up and maintains strong knowledge of the business organization, processes, available system functionalities and their relationship with the underlying IT applications and interfaces. You develop framework and methods to integrate new solutions within the existing IT eco-system in the most effective manner.
You manage (as IT partner) the day-to-day relationship with the business teams.
You deliver periodic reports and reviews with the business line management the general IT status, identifie risks and issues, and any related cost impact.
You administer the yearly IT roadmap for the concerned business domain, plan activities and delegate tasks according to the defined priorities.
You develop strong, mutual and professional business relationships with the external IT partners and suppliers, to drive performance and control the assigned budgets.
In co-operation with the IT Service Delivery team, you ensure that lean and effective support processes are set in place and regularly reviewed, and that the underlying costs are budgeted and respected.
You evaluate the impact of Change Requests on the existing IT environment and facilitates efficient implementations, thus avoiding negative impact on the solution stability or deviations from the defined roadmap.
You are able to challenge and identify flaws or improvement areas, and actively comes up with a solid recommendation for solution.
A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Company car & travel benefits
Representation & homeworking allowance
Bike allowance and/or public transport subscription
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for.
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As an IT Operations Manager for our value streams you are a key player in delivering real impact in digitizing the travel experience of numerous clients of the Lufthansa Group. You have the responsibility to ensure availability, performance and quality of our products by defining high maturity ITSM processes.
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IT Support Engineer
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
As a IT support engineer you will be responsible handling first line calls and following up on second line calls.
At Brussels Airlines the Service Desk Operates in shifts; an early shift starting at 7:00, a regular shift at 8:30 and a late shift at 9:30. In addition to this there is a standby shift between 18:00 and 7:00 dealing with high priority incidents only.
You will be reporting to the Service Desk Manager.
Main tasks and responsibilities
Incidents
Requests
Change Management
Asset Management
Documentation
Your profile
What we offer
About Brussels Airlines
Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
As a Team Lead Commercial IT PSS, you will be representing SN Commercial IT within the Lufthansa Group IT.
You will be responsible for carrying out an assigned overarching section of information management tasks (product-, service-, provider- and project management) for the operation-critical IT-relevant business processes of the SN/LH Group with the aim of stable operations.
Tasks
Your profile
What we offer