Brussels Airlines Jobs

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Assistant Duty Manager

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The function of Assistant Duty Manager is two-fold, one part is linked to the passenger coordination cell in which you will function as a team member and as such is directly involved and gives recommendations in the ops decision making process related to the passenger aspect. You will assess and decide about cost-beneficial solutions within the operational & commercial framework achieving a win-win situation for all parties involved. You will assist the Duty Manager in analyzing, deciding and executing the process of actions to be taken throughout all the departments involved (internal and external) and assure correct and complete irregularity handling.

The second aspect is the on-the-field job in which you function as airport coordinator, supervising and coordinating the operations at the airport. You act as representative of the airline towards the passengers. Thus taking commercial and operational decisions in an independent way. In this capacity you intervene also in conflict situations.

Main tasks & responsibilities

Daily follow-up of in- & outbound flights -schedules, catering, aircraft seating versions, passenger numbers which results in optimized rotations both on an operational as on a cost/revenue basis. You will instruct all staff accordingly and function as the communication center and assure follow-up of the correct implementation. The Assistant Duty Manager will decide on any solutions needed to assure punctuality and cost effectiveness in close cooperation with the Duty Manager.
Irregularity handling: rebooking & rerouting of passengers both BRU & outstations. You will evaluate, decide and execute all necessary steps to be taken, both with BRU and outstations. At the same time the Assistant Duty Manager acts as s.p.o.c (single point of contact) for the different operational & commercial reporting lines to assure complete and accurate communication to all involved. You will decide on passengers solutions of commercial or operational decisions, they will contact , inform and take care of the passengers affected. Updating of the different operational systems with information linked to the aircraft rotations to assure all suppliers & handlers have the latest information allowing punctual and correct departures & arrivals.
In case of lost connection you are responsible for re-accommodation of the passengers.
Communication with aircraft ready to land, through VHF or ACARS, informing crew about parking positions, next flights, special cases and transfer passengers on board into BRU as to assure smooth turnarounds within the minimum ground times assuring swift and efficient flows. You provide transfer information for passengers in order to facilitate necessary transfers on ground.
The Assistant Duty Manager sets priorities on all incoming messages. You function as a helpdesk, informing, instructing and advising all Outstations on the different operational & commercial procedures to follow. You will decide on ad-hoc solutions in line with commercial and operational guidelines to assure all outstations compliance and execution with any instruction given by the passenger-coordinator cell.
The Assistant Duty Manager reports on a daily basis on all operational and commercial issues to all departments. You also provide detailed info concerning specific delays ; this is used as feedback to higher management. You will be responsible for the day to day delay setting.
On the field you are responsible for the supervision and organization of the operations flow at the airport. You will collaborate with different parties (ATO, OCC, other airlines) to optimize efficient and correct exchange of information. You resolves independently problems and conflict situations. The assistant Duty Manager can waive penalties and gives compensations in order to preserve 100% customer satisfaction.
The Assistant Duty Manager will manage, supervise and organise ATO.
People Management is key in the role of Assistant Duty Manager. Evaluations and coaching are included in this function.

Your Profile

High school diploma or equivalent through experience
PRO experience (+2 years) is a must
Customer oriented
Great people skills
Strong organizer
Open friendly manner
Fluent English/French/Dutch
Problem solver
Stress resistant
Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
Profound and in-depth knowledge of working procedures at airport

What we offer

Flexible reward plan that allows you to optimize part of your salary
Profit sharing
Group insurance
Meal and eco vouchers
Travel and other benefits
Being part of a very enthusiastic and dynamic team

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Compliance Manager (Ground Operations)

Diegem, Belgium

Employee

Compliance Manager (Ground Operations)

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The Compliance Manager is responsible for developing, implementing and maintaining information compliance controls for multiple internal compliance policies (ISO27001 ISMS, GDPR, PCI-DSS, …). The goal is to ensure that the organization, processes and assets are managed in accordance with the Brussels Airlines Compliance Policy as well as international standards, and to maintain compliance risks as low as possible. The manager also supports different business units in defining, implementing and maintaining a compliant organization with regards to the abovementioned policies.

The IT and Ground Operations (GOPS) Compliance Manager have complementary processes to manage in respectively the IT area and the GOPS area. They work closely together and are jointly responsible for the compliance level of Brussels Airlines. They report into IT and GOPS and are each other back up.

Main tasks & responsibilities

As a Compliance Manager you will be responsible for the compliance on ISMS (ISO27001), PCI-DSS, internal procurement policies and GDPR in your respective area (IT or GOPS). Your activities will be as followed:

Support and advise internal stakeholders

Support IT, Ground Operations and relevant business units in the definition and implementation of compliance controls;
Coordinate and monitor the execution of beforementioned controls;
Define, implement and manage corrective actions when applicable;
Provide advice on improvement of existing controls.

Support and guide third party suppliers, handlers and contractors

Development and maintenance of compliance standards

Perform gap analysis to ensure that missing elements are integrated when & where relevant in the existing policies by proposing the necessary changes;
Assure completeness of policies and assure that they are completely enforced in scope of the compliance requirements;
Support IT & Ground Operations in compliance standards and procedures writing and updating, by providing guidance and performing QA.

Audits

Ensure, prepare and lead the relevant audits and compliance verifications.

Reporting

To present the compliance results and remediation actions to the attention of senior management level;
To provide a compliance view (KPIs/ indicators of conformity) towards internal stakeholders and different monitoring bodies.

Your profile

Bachelor degree (or equivalent through experience);
Knowledge of aviation industry is a plus;
2-5 years of experience in IT / Information Security / GOPS or in a compliance environment;
Knowledge of GRC tools;
A good understanding of GDPR / PCI regulations and policies is a plus;
Certified ISO27001 Lead Implementer is a plus;
Experience in developing and implementing policies and / or processes (in IT);
Project management / coordination skills;
Experience in managing & working with multiple stakeholders;
Experience in creating memos & report to senior management level;
Strong knowledge of the applicable regulations with focus on ISO27001;
Experiences with auditing & process evaluation;
Good knowledge of or heavy interest in information security & risk management;
Capability to quickly understand end-to-end process flows & control needs;
Excellent verbal and written communication, negotiation skills & assertiveness;
Good communicator and people leader
Analytical expertise: handle & present complex content, have process mapping skills;
Willingness to take responsibility and to make objective decisions on several levels;
Strongly organized & structured, independent & solution-oriented;
Discretion & integrity;
Resilience in stressful situations;
Fluent in English, preferably a good understanding of French.

What we offer

A flexible reward plan that allows you to optimize part of your salary;
A flexible work environment focused on activity-based working & home office possibility;
Travel benefits;
Company car (or car allowance) or an attractive mobility budget
Profit sharing;
Group insurance;
Company medical plan (optional);
Meal & eco vouchers;
Representation & homeworking allowance;
A spot in a very enthusiastic team & a great company to work for;

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Passenger Services Agent

Diegem, Belgium

Employee

No remote work

Passenger Services Agents Brussels

In preparation for the summer of 2025, Brussels Airlines is looking for customer minded people to join our Passenger Services team at Brussels Airport.

The next trainings will start during the first quarter of 2025.

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s at the airport, in an office, on board or at our maintenance hangar. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission of the function

As a Passenger Services Agent, you are the perfect host for our passengers : you welcome, check-in and board them at Brussels Airport with respect, courtesy and integrity and ensure that they receive an efficient and friendly service during their journey through Brussels Airport. You are passionate about on-time-departures, making sure that the required quality and safety standards are maintained at all times.

You consistently arrive at work on time, fully prepared and adhering to company procedures and grooming standards.
You ensure passengers to receive the highest possible standard of safety, service and customer care.
You attend all necessary company trainings and you keep yourself up to date on procedural changes.

Main tasks and responsibilities

Host, check-in and board the passengers of Brussels Airlines and its Lufthansa Group partner airlines at Brussels Airport.
Find solutions to standard customer issues, answer queries professionally and with Brussels Airlines flair and report unusual circumstances to the Supervisor on duty to ensure both a smooth and timely check-in and boarding of passengers.
Ensure compliance with ground product, safety, security and work environment regulations to maintain the required quality and safety standards at all times
Communicate clearly and politely with all parties involved during the check-in and boarding processes.
Host and accompany unaccompanied minors at Brussels Airport with the warm and caring attitude of Brussels Airlines and you have an eye for passengers who need a bit of extra help.
Sharpen your commercial flair by selling ancillaries (e.g. last minute upgrades, extra luggage,...)

Your profile

You are customer-minded and motivated.
You have reached the age of 18 by the time the training starts.
You are fluent in English, Dutch and French (mandatory). Any other language is an asset.
You are flexible and happy to work in a variable roster, including weekend days and public holidays.
You want to work in a multicultural environment, in a large team of motivated & passionate colleagues.
You are punctual, discrete, friendly and a good listener who empathizes with our passengers and you keep a cool head at all times.
You are willing to wear our uniform with pride and to strictly adhere to our style guidelines, including the rule that visible tattoos on the face, head, neck, and hands are not allowed.
You have at least a high school diploma.

What we offer

Working for Belgium's national airline, where You're in good company.
Paid training by experienced instructors in a passionate atmosphere.
A permanent contract, either 5 days of 7,8 hours (full time) or 5 days of 4 hours (part time).
On top of the monthly salary, we offer you a shift premium, a flexible reward plan to optimize a part of your salary, travel and other benefits.
We are an equal opportunity employer and value diversity at our company.

How to apply?

Upload your CV and motivation letter.
Indicate your language knowledge in your CV Warehouse application.
Only if all three criteria are fulfilled, your application will be valid.

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