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Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
The Baggage Services Team Leader manages, supervises and coordinates all baggage services activities network wide for SN as well as the other LHG airlines in the BRU-Hub, performed by the handlers. He/she is also in charge of the Secondary Tracing department that handles lost bags after five days without solution. He/she structures, organizes and sets priorities to ensure optimal operation processes and ensures that the quality and standards of safety are followed at all times together with high standards of customer service. He/she will collaborate with the LHG baggage community on new initiatives and process alignment/improvement, as well as being the SN Star Alliance baggage champion & Worldtracer coordinator.
Operational & administrational follow up of the lost & found handlers network wide
Manages tracing department in an efficient and professional way, to ensure a close follow-up and limit delay in file closure
Key contact point and expert for SN, coordinating and collaborating on multiple projects and initiatives with external partners
Works closely with the Customer Experience department in order to ensure quality of external call centers and to establish new processes in order to improve the quality towards our customers
About Brussels Airlines
Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.
Purpose of the position
In case of a medical assistance request, collect all necessary data and organize the logistical support with all parties involved, in order to coordinate the medical assistance in an optimal and efficient way. Foresee the necessary customer support towards guests with any medical request.
Main tasks & responsibilities
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