Brussels Airlines Jobs

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A320 Temporary Contract Captain

Diegem, Belgium

Other

Join Brussels Airlines as an A320 Temporary Contract Captain!

We're expanding and looking for talented Temporary Contract Captains with an A320 or A330 type rating to be a part of our growth story.

What We Offer:

- Attractive remuneration package

- Full time or Flexible 75% contract (3 weeks on / 1 week off)

Role Requirements:

- EASA ATPL

- Valid A320 or A330 type rating

- 3,000 hours total time on type

- 500 hours PIC on type

- Right to live and work in the EU

- ELP 5

Ready to soar with us? Contact us now at pilotselections@brusselsairlines.com and join us in shaping the future of Brussels Airlines!

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Aircraft Cabin Technician

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The Aircraft Cabin Technician is part of a team that delivers high quality cabin maintenance work within the EASA part 145 and BA approved scope and guidelines.

Main tasks & responsibilities:

The Aircraft Cabin Technician will quickly learn cabin maintenance activities and develop at least 2 of the following specialties:

cabin line maintenance, epoxy and ‘tedlar’ works
repair of aircraft seats
aircraft cabin removal/installation (e.g. sidewall panels, floor panels, bins, seats, ceilings, toilets, galley’s, linings)
painting of cabin and aircraft parts according to the manufacturer’s specs sheets

Assists in base maintenance and line maintenance to avoid cabin related discrepancies in accordance with the manufacturer approved maintenance data

Assists in cabin shop activities to ensure a clean and perfect cabin for our guests. This entails working on parts such as sidewall panels, floor panels, bins, seats, ceilings, toilets, galley’s, linings, etc.

Shares responsibility for the administration in accordance with the Brussels Airlines scope and EASA 145 rules

Ensures that level of the cabin shop meets the EASA 145 requirements by guarding cleanliness, tools, equipment and stock

Your profile

Higher secondary education with a technical focus
Proven relevant experience
Dutch/French and a strong level of technical English
High sense of aesthetics in cabin interior
Able to work in a team
Organized
Natural craftsmanship and clean and tidy worker
Able to work with precision

What we offer

A fulltime permanent employment contract (38h/week) and in a shift system including : morning shift, late shift and night shift.
A work regime that takes into account a very healthy work-life balance and a generous compensation for Sunday work as well as night shifts.
A flexible reward plan that allows you to optimize part of your salary
Travel benefits once you are 6 months in the company
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for

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Assistant Duty Manager

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The function of Assistant Duty Manager is two-fold, one part is linked to the passenger coordination cell in which you will function as a team member and as such is directly involved and gives recommendations in the ops decision making process related to the passenger aspect. You will assess and decide about cost-beneficial solutions within the operational & commercial framework achieving a win-win situation for all parties involved. You will assist the Duty Manager in analyzing, deciding and executing the process of actions to be taken throughout all the departments involved (internal and external) and assure correct and complete irregularity handling.

The second aspect is the on-the-field job in which you function as airport coordinator, supervising and coordinating the operations at the airport. You act as representative of the airline towards the passengers. Thus taking commercial and operational decisions in an independent way. In this capacity you intervene also in conflict situations.

Main tasks & responsibilities

Daily follow-up of in- & outbound flights -schedules, catering, aircraft seating versions, passenger numbers which results in optimized rotations both on an operational as on a cost/revenue basis. You will instruct all staff accordingly and function as the communication center and assure follow-up of the correct implementation. The Assistant Duty Manager will decide on any solutions needed to assure punctuality and cost effectiveness in close cooperation with the Duty Manager.
Irregularity handling: rebooking & rerouting of passengers both BRU & outstations. You will evaluate, decide and execute all necessary steps to be taken, both with BRU and outstations. At the same time the Assistant Duty Manager acts as s.p.o.c (single point of contact) for the different operational & commercial reporting lines to assure complete and accurate communication to all involved. You will decide on passengers solutions of commercial or operational decisions, they will contact , inform and take care of the passengers affected. Updating of the different operational systems with information linked to the aircraft rotations to assure all suppliers & handlers have the latest information allowing punctual and correct departures & arrivals.
In case of lost connection you are responsible for re-accommodation of the passengers.
Communication with aircraft ready to land, through VHF or ACARS, informing crew about parking positions, next flights, special cases and transfer passengers on board into BRU as to assure smooth turnarounds within the minimum ground times assuring swift and efficient flows. You provide transfer information for passengers in order to facilitate necessary transfers on ground.
The Assistant Duty Manager sets priorities on all incoming messages. You function as a helpdesk, informing, instructing and advising all Outstations on the different operational & commercial procedures to follow. You will decide on ad-hoc solutions in line with commercial and operational guidelines to assure all outstations compliance and execution with any instruction given by the passenger-coordinator cell.
The Assistant Duty Manager reports on a daily basis on all operational and commercial issues to all departments. You also provide detailed info concerning specific delays ; this is used as feedback to higher management. You will be responsible for the day to day delay setting.
On the field you are responsible for the supervision and organization of the operations flow at the airport. You will collaborate with different parties (ATO, OCC, other airlines) to optimize efficient and correct exchange of information. You resolves independently problems and conflict situations. The assistant Duty Manager can waive penalties and gives compensations in order to preserve 100% customer satisfaction.
The Assistant Duty Manager will manage, supervise and organise ATO.
People Management is key in the role of Assistant Duty Manager. Evaluations and coaching are included in this function.

Your Profile

High school diploma or equivalent through experience
PRO experience (+2 years) is a must
Customer oriented
Great people skills
Strong organizer
Open friendly manner
Fluent English/French/Dutch
Problem solver
Stress resistant
Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
Profound and in-depth knowledge of working procedures at airport

What we offer

Flexible reward plan that allows you to optimize part of your salary
Profit sharing
Group insurance
Meal and eco vouchers
Travel and other benefits
Being part of a very enthusiastic and dynamic team

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Business Security Manager and Business Continuity Management coordinator

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Keep Brussels Airlines safe and secure while ensuring business continuity. This exciting role involves implementing security measures, coordinating emergency responses, and protecting our assets, employees, and customers.

Key Responsibilities:

Business Security Management:

Lead security policy development and operations.
Conduct risk assessments and audits.
Coordinate with law enforcement and regulatory bodies.
Train employees to foster a security-conscious culture.

Fraud Prevention & Detection:

Develop and implement anti-fraud strategies.
Monitor, analyze, and report on fraud incidents.
Enhance fraud detection measures.

Regulatory Compliance:

Ensure compliance with all relevant regulations.
Collaborate on compliance assessments and maintain records.
Report to regulatory agencies.

Team Collaboration:

Promote teamwork and knowledge sharing.
Work with IT, HR, Legal, and Operations to integrate security needs.
Coordinate crisis response and post-incident evaluations.

Lead Passport & Security Inspection Team:

Manage passport and security inspection operations.
Ensure compliance with immigration and security regulations.
Develop and train a skilled team.
Oversee day-to-day security inspections.

Business Continuity Management (BCM) Coordination:

Maintain and implement the BCM program.
Coordinate with other departments and Lufthansa Group’s BCM team.
Conduct regular BCM training sessions.

Deputy to the Head of Security, Crisis & Emergency Response:

Act as deputy during the Head’s absence.
Oversee security operations and ensure continuity.

Disclaimer: This is a condensed description of the role. There are many more exciting details to discover!

Your Profile:

Required Qualifications:

Bachelor’s degree and 5+ years in a security environment.

Technical Skills:

Proficiency in English, Dutch, and French.
Strong knowledge of Word, Teams, Excel, PowerPoint.
Excellent administrative and audit skills.
Experience in risk assessment and security operations.

Behavioral Skills:

Outstanding communication and collaboration abilities.
Self-motivated and solution-driven.
Highly organized with strong time management.
Adaptability and excellent interpersonal skills.

What we offer

A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Travel benefits
Company car (or car allowance and/or public transport subscription
Profit sharing
Group insurance
Company medical plan (optional)
Representation & homeworking allowance
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for

Ready to Take Off? Apply Now!

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Corporate Development Manager

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Design and execute the company strategy together with the different company divisions in order to further develop the company
Advise and support the Management Board
Coordinate transversal projects in alignment with the Lufthansa group and the company governance

Main tasks & responsibilities

Strategic development

Based on data and in collaboration with many different stakeholders develop and challenge company and departments’ vision and strategy
Support company-wide execution of strategy via OKRs
Align with internal and external stakeholders on company action plan and priorities
Prepare and support discussions for the Management Board but also towards the different departments
Promote continuous (cost) improvement culture within the organization

Management Support

Manage, facilitate and prepare company divisions committees and (top) management offsites
Provide support by creating presentations, briefings, facilitating cross-divisional workshops etc.
Promote corporate governance and decision process with a focus on quality & efficiency

PMO

Manage and deliver transversal projects in line with the company’s vision and strategy
Anticipate issues within projects, work together with project leads towards finding solutions or ideas & escalate when required
Manage and optimize a portfolio of diverse projects & initiatives
Coordinate project landscape within Brussels Airlines in a transparent way
Build and support positive changes
KPI’s & reporting: follow up on the metrics

Your Profile 

Minimum 2 years of relevant experience in project management or complex transversal topics
Experience in airline network management and/or controlling is an asset
University degree or equivalent
Project management skills
Strong communication, presentation and influencing skills
Comfortable with figures & analytical skills
Stress resistant / reliable / discrete
Solution oriented
Strong organizational skills
Able to motivate/inspire involved stakeholders to successfully drive the change using a range of soft skills
Pragmatic
Able and willing to challenge the status quo
Persuasive and comfortable in dealing with senior management
Ambition to grow into a leadership function over time

What we offer

A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Travel benefits
Company car (or car allowance and/or public transport subscription)
Profit sharing
Group insurance
Company medical plan (optional)
Representation & homeworking allowance
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for

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Corporate Development Manager with Lean Focus

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Introduce lean framework at Brussels Airlines
Advise and support the Management Board
Coordinate transversal projects in alignment with the Lufthansa group and the company governance

Main tasks & responsibilities

Lean development

Introduce lean framework at Brussels Airlines, incl. concept to train additional internal stakeholders in lean principles
Based on data and in collaboration with many different stakeholders identify potential for continuous improvement in the organization and address issues by conducting lean projects with focus on operations
Align with internal and external stakeholders on company action plan and priorities
Prepare and support discussions for the Management Board but also towards the different departments
Promote continuous (cost) improvement culture within the organization

Management Support

Manage, facilitate and prepare company divisions committees and (top) management offsites
Provide support by creating presentations, briefings, facilitating cross-divisional workshops etc.
Promote corporate governance and decision process with a focus on quality & efficiency

PMO

Manage and deliver transversal projects in line with the company’s vision and strategy
Anticipate issues within projects, work together with project leads towards finding solutions or ideas & escalate when required
Manage and optimize a portfolio of diverse projects & initiatives
Coordinate project landscape within Brussels Airlines in a transparent way
Build and support positive changes
KPI’s & reporting: follow up on the metrics

Your Profile 

Minimum 2 years of relevant experience in lean management - preferably in the field of operations
University degree or equivalent
Project management skills
Strong communication, presentation and influencing skills
Comfortable with figures & analytical skills
Stress resistant / reliable / discrete
Solution oriented
Strong organizational skills
Able to motivate/inspire involved stakeholders to successfully drive the change using a range of soft skills
Pragmatic
Able and willing to challenge the status quo
Persuasive and comfortable in dealing with senior management
Ambition to grow into a leadership function over time

What we offer

A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Travel benefits
Company car (or car allowance and/or public transport subscription)
Profit sharing
Group insurance
Company medical plan (optional)
Representation & homeworking allowance
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for

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Digital Marketing Manager

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The mission of the Digital Marketing Manager is to develop top-level marketing communication, with focus on online channels, but consistent across all touchpoints. The Digital Marketing Manager will therefore take a leading role in the contacts with the media agencies.

The Digital Marketing Manager will contribute to the growth of Brussels Airlines, by assuring that all online advertising send out the right message to the right audience, leading into better performances of all digital campaigns across the different channels.

The challenge is to make the Brussels Airlines marketing communication more performant; applying a data-driven strategy.

Your tasks

Key result area 1 : Digital Marketing Management

Act as the expert across all digital marketing channels.
Develop a future proof digital marketing strategy across the different channels, in line with the overall marketing strategy.
‘Live the digital space’ and understand the role of digital and mobile for our consumers and Brussels Airlines.
Help to define clear KPI’s for campaigns, analyze their success and present the results in a clear and concise way, with learnings and recommendations for improvement.
Manage the worldwide digital marketing budget.

Key Result Area 2 : Campaign Management

Liaise with other departments such as Network, Revenue-Management and Sales to understand the business needs and be able to translate them into marketing and campaign plans.
Look for consumer insights and be able to use these insights to identify campaign opportunities throughout the consumer journey (consumer, channel, agency).
Highly effective at translating ideas into actionable plans that achieve results, focusing on the big picture as well as on details.
Act as the main contact person for the media agencies, with a focus on online, but while making sure that the both online & offline are aligned and that the overall budget is well balanced.
Work with colleagues and agencies to craft a brief that’s single-minded and clear.
Feed back both external agencies and internal creatives on time, clearly and well structured.
Take an active lead in the coordination of campaigns with both all external agencies and internal teams.
Make up a clear project planning with pre-defined milestones. Follow-up correctly to ensure an on time, in full delivery of all campaign assets.

Your profile

Professional Bachelor or Master in (Digital) Marketing or any other similar education with 5-6 years of experience in digital marketing.
Excellent in English and one of the following languages: French and/or Dutch. Any additional language is an asset.
Excellent knowledge of Digital and Social media platforms.
Technical knowledge about pixels & API’s.
‘Campaign Champion’ through the whole process: from briefing to evaluation.
Analytical thinking: ‘data lover’ in both searching and analyzing.
Excellent communicator with good presentations skills.
Good planning skills.
Up to date on the latest GDPR rules & regulations.
You are a team player with genuine respect for people and like to work across departments.
Focuses on the big picture as well as on details.
Ability to work under pressure and to manage diverse tasks at same time.
Result and revenue driven, focused on improvement.

What we offer

A flexible reward plan that allows you to optimize part of your salary.
A flexible work environment focused on activity-based working & home office possibility.
Travel benefits.
Company car (or car allowance).
Profit sharing.
Group insurance.
Company medical plan (optional).
Meal- & eco vouchers.
Representation & homeworking allowance.
A spot in a very enthusiastic team & a great company to work for.

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Facility Management Lead - Belgium

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Join us at Real Estate Management and be part of our motivated, professional and happy team to deliver best-in-class building services for our colleagues within Brussels Airlines and all Belgium-based business units of the Lufthansa Group.

This position includes leading the facility management (technical, infrastructural and commercial) for our diverse real estate portfolio. You would also be responsible for the strategic and operational development of our FM services. A strong focus on leadership and steering is a must.

Your tasks

Maintenance and building operations: Secure technical and infrastructure facility management in building 26, the Technical Base in BRU and warehouse facilities, training center, crew center, passenger lounges and the rent premises in the airport terminals.
FM strategy development and execution : Design and steer FM service related processes for BU and define and execute integrated facilities management.
Operation of LH group-wide infrastructure facility management for the Belgian region.
Service provider management for the LH Group in Belgium including high level quality service level agreements.
Actively pursuing efficient energy management and regular communication within the LH Group.
Contract and vendor management : Steering facility management suppliers (master contract partners).
Maintaining and proving all inspection reports and notifications relevant to government authorities.
Leading of up of 1 direct employee and steering of up to 8 onsite personnel of service providers.
Asset management: implement a systematic approach taken to manage the life cycle of the real estate assets and its technical systems, and ongoing process of maintaining, upgrading and operating assets [reference ISO 55000].
Crisis management in the event of acute disruptions and insurance claims; adequate information for users; provision of data material for authorities for the locations in the region; highest escalation instance at the regional level.
Planning, monitoring and reporting of the budget for the area of responsibility.
Dialogue and escalation with stakeholders / users regarding space allocation and the operation of space: strategic planning and alignment with the demand organization; policies, procedures and compliance.
Facility Information Management & Technology Management: the planning, implementation and use of technologies that support the day-to-day operations of the facility management function, including incident management , automation of intelligent building systems, the collection of facilities data.
Risk management and Business continuity :
- Identifying potential hazards or threats and select methods to either avoid them or mitigate them in order to minimize potential loss, damage or injury to people, buildings, grounds, technology and building systems and so forth.
- Develop plans and procedures to assure the continuation of business operations during and after conditions of duress.

Your profile

Bachelors /Master – Building Management.
5+ years of professional experience in facility management or related.
Strong experience in provider management and lager FM mandates.
Familiarity with building codes, accessibility regulations and other relevant constraints in the field of real estate.
Experience in operational and capital budgeting, evidence-based decision-making process, procurement, contracting, financial analysis, reporting.
Facilities (technical matters): working knowledge of building systems,structure, interiors and exteriors, and grounds and their related legislation.
Purchasing methods.
Very good spoken and written Dutch and French.
Great social and communication skills.
A “hands-on” approach.

What we offer

A flexible reward plan that allows you to optimize part of your salary.
A flexible work environment focused on activity-based working and home office possibility.
Travel benefits.
Profit sharing.
Group insurance.
Company medical plan (optional).
Meal & eco vouchers.
A spot in a very enthusiastic team & a great company to work for.
Company car.
Representation & homeworking allowance.

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First Officer (type-rated A32F & non type-rated)

Diegem, Belgium

Employee

We are looking for First Officers (type-rated and non type-rated) to join our company. Who are we and what do we aim for?

Brussels Airlines is the home carrier of Belgium and one of the four network airlines of the Lufthansa Group. It connects the European capital from Brussels Airport with over 85 destinations, 17 of which are in Sub Saharan Africa. The company employs more than 3,200 people of which 538 are pilots and we currently operate 40 aircraft.

Brussels Airlines aims to emit 50% less CO2 by 2030 compared to 2019 and plans to be carbon neutral by 2050. The airline is participating in the Stargate Project led by Brussels Airport and is therefore part of the testing ground for sustainable aviation at its home base. In addition, the airline signed the Circular Economy agreement of the Antwerp Management School in 2021. In 2023, Brussels Airlines welcomes three state-of-the-art Airbus A320neo allowing the airline to significantly lower its CO2- and noise-emissions on its medium-haul network. Next to that, the airline aims to operate its first flight using Sustainable Aviation fuel (SAF) by 2023.

As an ambassador of its country, Brussels Airlines brings the world to Belgium and the best of Belgium to the world, among others through collaborations with Belgian Star Chefs, Belgian culinary products and the Belgian Icons, specially painted aircraft that honour a Belgian iconic person, team or event to promote Belgian culture worldwide.

Brussels Airlines offers cargo capacity on all its flights, commercialized by Lufthansa Cargo. The airline also handles the daily maintenance of its aircraft fleet.

Brussels Airlines is one of the four Lufthansa Group network airlines (Austrian, Brussels Airlines, Lufthansa and SWISS) and member of Star Alliance. The company was founded in 2002 and is 100% owned by Deutsche Lufthansa AG.

Rated and Non-rated First Officers requirements:

Valid EASA ATPL (A) or CPL (A)/IR + ATPL frozen license
Valid Multi Engine/IR (A) rating
Multi Crew Coordination (MCC) course
Advanced UPRT Training according EASA.FCL.745.A; (only applicable for applicants who have never obtained any rating)
Good oral and written command of English language (ICAO Level 4 English language proficiency or higher)
Fluency in Dutch or French is a must
Current Class 1 Medical Certificate, still valid for at least 6 months
Certificate of good conduct (bewijs van goed gedrag en zeden/certificat bonne vie et moeurs)
Last 3 pages of your logbook
Your CV & Cover letter

NEW: For First Officers with experience, the start salary will be determined based on experience (being flight hours on CS-25 aircraft).

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Flight Operations Officer

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Be a key player in our Integrated Operations Control Center (iOCC). You'll coordinate operations, meetings, projects, and more. Help with regulatory interactions, audits, departmental admin, and ensure follow-ups on action items.

Tasks

Operations Control, Flight Dispatch & Mission Support:

Manage daily operations for Brussels Airlines’ 24/7 network, ensuring safety, reliability, and cost-efficiency.
Prepare, analyses and steers operational flight plans according to the company procedures.

Procedures & Coordination:

Oversee daily performance and recommend actions.
Follow up on departmental decisions and actions.
Maintain OCC Internal Procedures and Working Procedures.
Handle approvals for new destinations.
Monitor corrective action reports and implement plans.

Process Management:

Interface with stakeholders and meet deadlines.
Analyse and improve processes.
Implement recommendations from Flight Safety and other departments.
Drive continuous improvement.

Occasionally Project Management:

Collaborate in ongoing projects.
Subject matter expert.
Ensure quality in presentations.
Support the development of efficient working within the OCC.

Administration:

Coordinate with external service suppliers.
Plan and facilitate audits.
Act as main contact for operational stakeholders.

Your profile

Has or is willing to obtain FOO Certificate (ICAO Doc 10106)
Bachelor’s degree
Fluent in English
Performance-driven and solution-oriented
Strong time management and multitasking skills
Analytical thinker, stress-resistant
Team player with flexibility and assertiveness
Strong networking and negotiation skills
Self-motivated, proactive, and organized
Computer literate with excellent MS Office skills
Willing to work shifts (early/late/night)

What we offer

A flexible reward plan that allows you to optimize part of your salary
Travel benefits
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for

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Flying Spanner

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The FSE is responsible to ensure the technical handling of our aircraft in all his aspects in outside stations and/or conveying flights and to return this aircraft to Brussels in accordance with all maintenance procedure and rules from Brussels Airlines technical department. He must try to solve any operational or technical issue to protect our operation in the best possible time.

The Flying station engineer or Flying spanner performs in the following Key Result Area’s:

Key Result Area 1: Conveying flight to our African destinations

Accompanying the flight from the homebase airport till the return of this flight at the homebase.
Providing technical assistance to the aircraft for the duration of the conveying flight, including all stops

Key Result Area 2: Duty in our African outstations

Remaining in outstation on arrival of the Brussels Airlines flight on the location of the outstation for 1 or more consecutive days to take the responsibility for performing technical assistance to the aircraft at landing and departure in this outstation.
Accompanying the flight departing at an airport different than the homebase and arriving at an airport different than the homebase. The FSE is responsible for providing technical assistance to the aircraft for the duration of the conveying flight, including all stops, and in accordance with the regulations and applicable procedures.

Key Result Area 3: Aircraft maintenance

Excecute regular routine inspections according to instructions during base maintenance
Controlling of the required inspections after maintenance and repair
Interprets and analyzes technical issues, conducts troubleshooting, advises aircraft technician with restorations and engineering with preventive measures.
Follow-up Troubleshooting
Solving of ATL (Aircraft Technical Log Problems)
Deliver a release to Service in a conscientious, fast and quality manner
Fill in A/C documents in a correct way and enter technical logs in AMOS
Perform all tasks in accordance with the regulations and applicable internal procedures.
Take care of the maintenance of ground equipment material (cars, tools) and workplaces

Key Result Area 4: Supporting tasks in outstation

Supervision of the refueling procedure
Inspect outstation parts/ tooling/ GSE

Your profile

Hold a current EASA Part 66 B1 License with type rating on A330 RR Trent 700
Min 4 year of experience in civil aviation
Min 2 year of experience as B1 or B2 (Last 3 year practical experience in line maintenance.)
Experience in structural assessments
Borescope and full power run experience is a plus
Fluent in English spoken and written is essential (Dutch or French is a plus)
Knowledge of AMOS is a plus
Highly motivated, flexible and pro-active
Stress resilient
Assertiveness when required
Hands-on problem solver
Communicative
Safety and result oriented
Autonomous
Team player

What we offer

Brussels Airlines, member of Lufthansa Group, is Belgium’s national airline. We connect the capital of Europe to more than 70 destinations. Maintenance & Engineering is at the core of our operations: we make sure our birds stay in the air! As we are on the path to growth again, with fleet expansions and the newest type of aircraft joining, we offer real career opportunities and the ability to learn different aspects of running an airline. In addition to an attractive salary package (may differ depending on the seniority level), we also offer a lot of other perks:

Flexible reward scheme which lets you tailor your remuneration to your needs
Large discounts to fly on all Lufthansa Group airlines
Meal vouchers
Eco cheques
Cheap hospitalisation insurance

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Head of Commercial and Supply Chain

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

As Head of Commercial & Supply Chain, you'll take the lead in shaping and driving the commercial strategy and optimizing supply chain operations of our Maintenance & Engineering (M&E) department, directly impacting the efficiency and success of our growing operation.

Your Mission:

Own all contracts and strategic supplier relationships within M&E.
Ensure compliance with aviation regulations in procurement, contracting, and the storage and handling of spare parts.
Drive excellence in procurement, inventory management and supply chain to meet both strategic and daily operational needs.
Lead and coordinate the technical aspects of the leasing contracts, maintenance reserves and due diligence for fleet phase-ins and phase-outs
Build cross-departmental partnerships within Brussels Airlines and across the Lufthansa Group (LHG) to align on commercial strategies and initiatives.
Inspire and lead a team of ~ 40-45 professionals, fostering growth and adaptability in a dynamic environment.
Final responsible for all logistics and warehouse activities within M&E
Oversee a ~ €200M annual budget, with a focus on compliance, cost control and recovery planning.

What You Bring:

Master’s in Engineering, Business Administration, or equivalent experience.
10+ years in procurement, with 5+ years in leadership, ideally in aviation.
Expertise in commercial processes, supplier management, and complex contract management.
Strong analytical, leadership, and negotiation skills.
Fluent in English, Dutch/French is a plus

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through the Lufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and soar to new heights in your career while enjoying the unique spirit and camaraderie of Brussels Airlines!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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Head of Engineering

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

As Head of Engineering, you'll lead our engineering operations to ensure the airworthiness, safety, and efficiency of our growing fleet, consisting of A32F, A320neo and A330 aircrafts. Drive innovation, streamline processes, and foster a safety-first culture while leading a team of ~ 35-40 experts.

Your Mission:

Ensure that all aircraft and systems meet airworthiness requirements, maintaining the highest safety standards and regulatory compliance.
Oversee performance data and reliability trends to improve efficiency and minimize downtime.
Drive modernization and technical improvements by existing practices and recommending strategic enhancements to standards and processes.
Collaborate with OEMs and suppliers and the Lufthansa Group to uphold operational and technical excellence.
Inspire and develop your team to achieve technical and strategic goals.

What You Bring:

Master’s in Aeronautical or Mechanical Engineering or equivalent experience.
10+ years in aviation, with 5+ years in leadership.
Expertise in EASA Part CAMO and Part 145 regulations.
Strong problem-solving, leadership, and collaboration skills.
Fluent in English; Dutch/French is a plus

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through the Lufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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Head of Line & Light Maintenance

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

As Head of Line & Light Maintenance, you’ll oversee daily and short-term maintenance operations, ensuring the safety, reliability, and efficiency of our fleet of over 45 A32F (including the state of the art A320neo) and growing number of A330 aircraft. With a growing team of up to ~ 270 professionals in the future, you’ll drive operational success, foster innovation, and champion a safety-first culture.

Your Mission:

Ensure all maintenance activities comply with EASA Part-145 regulations
Lead diverse line and light maintenance teams across aircraft including aircraft, sheet metal, aircraft cabin and appearance as well as FSE mechanics, shops, GSE & tooling, troubleshooting, work preparation and manpower planning, to ensure highest possible technical dispatch reliability of our fleet.
Optimize resource allocation, budgets and performance while driving modernization and continuous improvement to support the operational growth.
Collaborate with stakeholders to align maintenance activities with business and operational goals.
Empower, coach and inspire your team to achieve excellence in a fast-paced environment.
Fostering a safe working environment, ensuring adherence to health and safety regulations and best practices

What You Bring:

A Master’s in Aeronautical Engineering or equivalent experience.
10+ years in aviation, with 5+ years in leadership roles.
Expertise in EASA regulations and technical management.
Strong leadership, communication, and problem-solving skills.
Fluent in Dutch and English; French is a plus.

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through the Lufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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Head of Maintenance Planning

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

We are looking for a Head of Maintenance Planning to lead strategic and operational planning for our growing fleet, ensuring safety, compliance and efficiency.

Your Mission

Lead maintenance planning for a fleet of over 45 A32F (including the state of the art A320neo) and growing A330 aircraft, balancing the objectives of the airline’s maintenance strategy with operational needs.
Being responsible for the long-mid term, and short term planning and Maintenance Control Center
Ensure all maintenance activities comply with industry regulations, prioritizing safety and reliability
Collaborate with cross-functional teams across Brussels Airlines to align maintenance schedules and minimize disruptions.
Drive innovative solutions to address maintenance challenges.
Manage a team of ~ 15-20, fostering growth, autonomy and trust through effective communication and mentorship.

What You Bring

Master’s in Aeronautics Engineering or equivalent experience.
5+ years in aeronautical maintenance/engineering with planning expertise.
Strong knowledge of EASA Part 145 and maintenance management system (e.g., AMOS).
Proven leadership with exceptional communication and decision-making skills.
Fluent in English; Dutch and French is a plus.

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through the Lufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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Head of Quality Management

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

Your mission:

Ensure highest safety, compliance and quality standards while driving innovation and fostering a culture of excellence across the team
Develop and enhance our Safety & Quality Management System.
Conduct audits, manage risks, and ensure airworthiness standards.
Safeguard the integrity and reliability of the airline's maintenance and engineering functions
Inspire and empower a dedicated team of ~ 5-7 professionals in a fast-paced, dynamic environment.

What You Bring:

A Master’s in Aeronautical Engineering or equivalent experience.
5+ years of experience in aviation quality & safety management or equivalent experience.
Deep knowledge of IOSA/EASA regulations.
Exceptional leadership, communication, and organizational skills.
Fluent in English; Dutch/French is a plus

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through theLufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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Internship Events & Partnerships

Diegem, Belgium

Internship

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Are you a motivated student with a passion for events, partnerships, and exciting projects? Brussels Airlines offers a unique internship opportunity within the Events & Partnerships department, where you’ll be actively involved in large-scale projects such as Tomorrowland, the partnership with the Royal Belgian Football Association (RBFA), and various internal events and initiatives.

Your Tasks

As an intern, you will support the team with a wide range of tasks, including:

Creating schedules: coordinating timelines and deadlines for events and projects.
Administrative support: ensuring accurate follow-up on documents and event-related administration.
Preparing event guides: drafting detailed manuals and scripts to ensure smooth event execution.
Creating crew lists: organizing and managing lists of staff and suppliers involved in events.
Mailings: drafting and sending emails to stakeholders, partners, and participants.
Taking meeting minutes: recording and sharing key action points after meetings.
Supplier communication: maintaining relationships and coordinating appointments and deliveries.

Your profile

You are currently pursuing a degree in event management, communication, marketing, tourism, or a related field.
You have strong organizational skills and a keen eye for detail.
You have excellent communication skills in Dutch and English, with a good command of French.
You can work independently and as part of a team.
You are flexible and have a proactive, hands-on mentality.

What we offer

A unique opportunity to contribute to high-profile projects in an international environment.
A challenging and enriching internship where you’ll take on real responsibilities.
The chance to develop your organizational and communication skills further.
A dynamic workplace where no two days are the same.
Hands-on experience in a fast-paced industry that goes beyond the typical 9-to-5 schedule, ideal for someone who thrives on variety and responsibility.

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Internship Revenue Management - Pricing

Diegem, Belgium

Internship

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

You love data and want to learn how to apply it in fascinating projects? This internship will put you at the heart of revenue management to maximize its value contribution.

Tasks

You are passionate about aviation and believe mobility plays an important role in a global world? In your role you will be responsible for the following tasks:

Support the Pricing team to set the right pricing and steering strategies in order to maximize network revenue,
Perform data analysis about booking behaviour and trends,
Act as an interface between different teams of Lufthansa Group,
The main focus of your internship can be tailored to your particular interests and strengths.

Requirements

We are looking forward to your application, if you fulfill the following requirements and skills:

You are enrolled in one of the following fields of study: economics, finance, business engineering, engineering or related.
Analytical and conceptual mindset, creativity for solving problems.
Able to take initiative, independent and structured way of working.
Motivated, reliable and communicative personality.
Very good spoken and written English skills.
Very good MS Office user knowledge.
Unrestricted work permit for Belgium.

Note

Please apply in English.
Duration of 6 months, preferred start date Feb 3th.
There is no compensation for internships at Brussels Airlines, only transportation costs will be refunded.

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IT Delivery Manager Maintenance and Engineering

Diegem, Belgium

Employee

IT Delivery Manager Maintenance & Engineering

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

As IT Delivery Manager, you'll be the key link between Brussels Airlines' business teams in Maintenance & Engineering and our IT system suppliers. You'll manage current IT solutions and roll out new ones, ensuring smooth transitions and top-notch performance.
You'll be the go-to problem solver, maintaining business and operational continuity, and helping select and implement the best solutions for our evolving needs.

Main tasks and responsibilities

Synergy: Understand business processes and IT functions, integrating new solutions smoothly.
Relationship Management: Handle daily interactions with business teams, meeting their IT needs.
Reporting: Deliver regular IT status updates, highlighting risks, issues, and costs.
Roadmap: Oversee the annual IT plan, scheduling activities and delegating tasks.
Collaboration: Build strong relationships with external IT partners and manage budgets.
Optimization: Work with the IT Service team to establish and review efficient support processes.
Change Management: Assess and implement Change Requests, maintaining solution stability.
Continuous Improvement: Identify flaws and recommend improvements.

Your profile

Education: Bachelor’s in IT or equivalent experience.
Experience: 3 to 5 years in IT, with good understanding of key business processes.
Skills: Understanding of IT architectures, system design, and cost management. Familiarity with ITIL, PRINCE-2, PMI-BOK or Agile models. Proficient in English; knowledge of French, Dutch, or German is a plus.
Team Player: Aviation passionate with strong relationship-building skills with internal and external partners.
Innovative: Proactive, flexible, and customer-focused with strong communication abilities.
Analytical: Able to derive business value from complex data sets.
Performer: Deliver under pressure and establish structure in complex environments. Support services post-implementation.

What We Offer

Flexibility: Customize part of your salary with our flexible reward plan.
Work Environment: Enjoy an activity-based setup with the possibility of working from home.
Perks: Company car, travel benefits, homeworking allowance, bike allowance, or public transport subscription.
Benefits: Profit sharing, group insurance, optional medical plan, meal, and eco vouchers.
Team Spirit: Join a highly enthusiastic team and a fantastic company to work for.

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Management Trainees 2025

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

As a Management Trainee you will be immersed into the different operational and administrative departments that run Brussels Airlines. You will develop a deep understanding of the aviation business and start a career within the company.

Flying on the current high demand for leisure and recovering demand from business, Brussels Airlines is transforming further into a future proof company. As a Management Trainee you will support that transformation and create a sustainable future for Brussels Airlines. During three projects of six months you will develop the Brussels Airlines core competencies, but also your project management skills. You also will take part in an exchange with management trainees of other Lufthansa Group companies. The program will prepare you for and let you grow into a management position.

As a management trainee, you can have an impact on the future of Belgian aviation.

Tasks

During these 18 months you will carry different responsibilities. You will be surrounded by trainers, coaches, managers & a buddy who will give you advice and support you on your development path.

You follow a training program which focuses on your personal growth profile, programs related to strategy, sustainability, working with big data, etc.. and getting to know the exciting world of aviation.
On the job: during your projects, you have the possibility to learn from your co-workers and managers. These experts are guiding you throughout the assignment and are helping with your personal development. You gain insights in different domains such as our African competence centre for the Lufthansa Group, Marketing, Airline Operations, Maintenance & Engineering, Sales, HR, IT, Finance, …
Networking: we believe a future manager needs to be a team player. That is why we give you the opportunity to network within the Lufthansa Group organization and to experience how to work with people with diverse backgrounds.

Your profile

You graduate in summer 2025 and have obtained a Master degree e.g. Commercial Engineering, Economics, Civil Engineering , Law, … and preferably finished a MBA or Master Class.
As we emphasize motivation and personality, we are not requiring any previous working experience.
You are fluent in English, both spoken and written communication.
You like to work in an open corporate culture where there is a flat hierarchy in which trust and good fellowship are crucial.
You are ambitious, eager to learn and have an entrepreneurial mindset.
You feel comfortable in a fast changing environment.
You possess interpersonal skills that give you the possibility to take up a managerial role in the future.
You have a passion for aviation.
You have an openness to go abroad to participate in projects across our entire organization.

You will receive an attractive salary package with benefits such as company car, meal vouchers, group insurance, flexible reward plan, etc...and you will become part of a fabulous team.

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Manager Application Management

Diegem, Belgium

Employee

At Brussels Airlines, part of the Lufthansa Group, we are driven to provide the most reliable and welcoming travel experience. Together, we celebrate diversity and are committed to creating an inclusive environment for all employees. As an equal opportunity employer, we welcome talent from all backgrounds, nationalities, and perspectives, reflecting our international and diverse workforce.

We’re looking for a dynamic Manager Application Management to drive the strategic evolution of our Maintenance & Engineering (M&E) applications, enhance efficiency, and lead our digital transformation journey.

Your Mission

Develop IT strategies for M&E systems like AMOS, eTLB, flydocs and Aviatar, ensuring seamless integration with business goals and Lufthansa Group initiatives.
Oversee daily operations and troubleshoot IT systems to enhance performance and drive automation.
Work with cross-functional teams to deliver impactful digital solutions and ensure regulatory compliance.
Handle an annual IT budget of approximately €1.5M including tracking and managing the costs,
Steering of a team of ~ 5 people

What You Bring

Master’s in IT, engineering, or equivalent experience, with experience in application or maintenance management.
Strong knowledge of MRO systems like AMOS and digital tools in aviation.
Proven leadership, analytical, and project management skills.
Fluent in English;Dutch/French is a plus.

What We Offer
At Brussels Airlines, we value our people and aim to provide an enriching and enjoyable experience both professionally and personally. Here's what awaits you:

A competitive salary package that reflects your expertise and contributions.
Your choice between a company car, mobility allowance, or car allowance to suit your needs.
Flexible rewards tailored to your preferences, including options, diverse mobile devices and many more.
Exciting travel benefits and bonusses/profit sharing.
Continuous learning opportunities through the Lufthansa Group Academy, helping you grow your career at every step.
A vibrant, collaborative workplace where you can truly make a difference, supported by a dynamic and diverse team.
Unforgettable social experiences, including initiatives like Bike for Africa, regular office drinks, and other team-building events that foster connections and fun.
And so much more—all within the inspiring world of an international airline!

Join us and bring your unique skills to help shape the future of aviation.

Applications are open until Monday 13 January 2025, 12PM

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MCC Engineer (Maintenance Control Center)

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

Responsible for maintaining Continued Airworthiness of the fleet by coordinating and monitoring the maintenance activities and all in service aircraft technical problems with the purpose to achieve the department objectives through efficient working and avoid delays & cancellations with safety as the highest priority.

Tasks

Control of the maintenance activities :

Manages maintenance activities and technical problem solving, maximizing availability for aircraft operations.

Take responsibility for the daily maintenance operations by introducing and maintaining the necessary policies and procedures to ensure an efficient and effective total Maintenance activity.
Management and coordination of technical reported problems in home base and outstations.
Manage and control unexpected situations, based on experience and knowledge to find possible solutions based on accurate information, in order to meet punctuality and guarantee continuity of operations.
Manage the AOG recovery process of airplanes in home base and outstations (organization of technical intervention).
Provide the best possible service and support to our crews and outstation MRO’s.
Act as the point of contact for the Part 145 maintenance organizations and all other operational departments regarding technical issues. Support to flight operations to minimize the schedule disruptions.
Monitor Control and rectification of Deferred Defects (including MEL/CDL) in due time, having direct impact on the operational performance of our fleet.
Manage & coordinate MEL/ CDL extensions whenever there is a risk that MEL rectification could not be performed within respective timeframe.
Fleet Technical Status update and communication of the Operational Limitations to other departments.
Organize shift handovers listing the open MEL/CDL’s, limitation on aircraft, repetitive defect checks, aircraft out/back to service, technical delays, reportable occurrences and pending repairs status.
Technical irregularity follow up, reporting and analyzation for root cause and correct categorization.
Give technical support to the Part 145 maintenance organization.

Screen and monitoring aircraft technical status :

Ensures control of the technical status of the fleet, steering the Part 145 and an optimized planning for the maintenance activities.

Manage the planning with correct priority of the MEL, CDL & CABIN DIL items avoiding potential technical interruptions and minimize any decreased operational limitation and pax comfort.
Transfer of any technical issue to the troubleshooting department in an efficient manner, which guarantees that a qualitative follow up can be ensured.
Live monitoring of a/c condition using specific tools (i.e. Aviatar) and/or aircraft condition data from post-flight reports and AMOS.

Review aircraft Release to Service for Continued Airworthiness :

Controls the executed P145 activities, ensuring compliance to EASA CAMO Regulations

Review and agree with the released work done by Part 145 in maintenance
Screen all deferred defects & the combination thereof, ensuring safe operation is not affected
Ensure compliance with all scheduled and unscheduled maintenance requirements, including daily and weekly checks.
Report any issue that may have an impact on the safety of the aircraft/fleet or is not compliant to CAMO

Your profile

High school diploma or equivalent with relevant experience in aircraft maintenance
Minimum experience required: 5 years B1 or B2 (or equivalent)
Ability to approach a situation or problem in a structured, methodical and logical way
Good analytical skills
Planning and organizing skills
Experience in aircraft maintenance or engineering
Proven technical aircraft system knowledge
Possess an excellent ability to understand and interpret technical data
Solid technical writing skills
Very good in English and Dutch or French verbal and written skills
Skill in communicating clear, correct and complete both written and verbal to all related parties
Knowledge in the essential functions of MS Office products (word, excel)
Knowledge of Part 145 and Part M responsibilities
Experience on A32F and/ or A330 aircraft
Good knowledge of AMOS is a plus.
Ability to take initiative on a given task and persist with the task to its completion
Team player
Professionalism
Flexibility
Very punctual and detailed attitude
Self-disciplined, highly organized individual able to work effectively independently and as part of a team.
Proactive and cooperative attitude
Problem solver

What we offer

A flexible reward plan that allows you to optimize part of your salary;
A flexible work environment focused on activity-based working & home office possibility;
Travel benefits;
Profit sharing;
Group insurance;
Company medical plan (optional);
Meal- & eco vouchers;
Representation & homeworking allowance;
A spot in a very enthusiastic team & a great company to work for.

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Passenger Services Agent

Diegem, Belgium

Employee

No remote work

Passenger Services Agents Brussels

In preparation for the summer of 2025, Brussels Airlines is looking for customer minded people to join our Passenger Services team at Brussels Airport.

The next trainings will start during Q1 or Q2 2025.

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s at the airport, in an office, on board or at our maintenance hangar. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission of the function

As a Passenger Services Agent, you are the perfect host for our passengers : you welcome, check-in and board them at Brussels Airport with respect, courtesy and integrity and ensure that they receive an efficient and friendly service during their journey through Brussels Airport. You are passionate about on-time-departures, making sure that the required quality and safety standards are maintained at all times.

You consistently arrive at work on time, fully prepared and adhering to company procedures and grooming standards.
You ensure passengers to receive the highest possible standard of safety, service and customer care.
You attend all necessary company trainings and you keep yourself up to date on procedural changes.

Main tasks and responsibilities

Host, check-in and board the passengers of Brussels Airlines and its Lufthansa Group partner airlines at Brussels Airport.
Find solutions to standard customer issues, answer queries professionally and with Brussels Airlines flair and report unusual circumstances to the Supervisor on duty to ensure both a smooth and timely check-in and boarding of passengers.
Ensure compliance with ground product, safety, security and work environment regulations to maintain the required quality and safety standards at all times
Communicate clearly and politely with all parties involved during the check-in and boarding processes.
Host and accompany unaccompanied minors at Brussels Airport with the warm and caring attitude of Brussels Airlines and you have an eye for passengers who need a bit of extra help.
Sharpen your commercial flair by selling ancillaries (e.g. last minute upgrades, extra luggage,...)

Your profile

You are customer-minded and motivated.
You have reached the age of 18 by the time the training starts.
You are fluent in English, Dutch and French (mandatory). Any other language is an asset.
You are flexible and happy to work in a variable roster, including weekend days and public holidays.
You want to work in a multicultural environment, in a large team of motivated & passionate colleagues.
You are punctual, discrete, friendly and a good listener who empathizes with our passengers and you keep a cool head at all times.
You are willing to wear our uniform with pride and to strictly adhere to our style guidelines, including the rule that visible tattoos on the face, head, neck, and hands are not allowed.
You have at least a high school diploma.

What we offer

Working for Belgium's national airline, where You're in good company.
Paid training by experienced instructors in a passionate atmosphere.
A permanent contract, either 5 days of 7,8 hours (full time) or 5 days of 4 hours (part time).
On top of the monthly salary, we offer you a shift premium, a flexible reward plan to optimize a part of your salary, travel and other benefits.
We are an equal opportunity employer and value diversity at our company.

How to apply?

Upload your CV and motivation letter.
Indicate your language knowledge in your CV Warehouse application.
Only if all three criteria are fulfilled, your application will be valid.

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Passenger Services Dispatcher

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Reporting to the Resource Planning Manager, the dispatcher is responsible for dispatching agents to customer locations. He/she works under general supervision following clearly defined procedures and policies.

Main tasks & responsibilities

Establish and maintain effective communication and working relationships with Ground Operations agents, officers, coordinators, supervisors, managers, etc.
Assign individuals and teams to tasks and locations.
Recognize and mitigate a variety of miscellaneous hazards encountered within the department (e.g. delays, staff shortage,…).
Record and maintain files and records of staff requests, work, or services performed, inventory, and other dispatch information.
Inform the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
Maintain periodic contact with service personnel to ensure completion of assigned duties.

Your profile

High School degree
Relevant experience in the field of airline ground operations
Good communication, motivational skills
Proficient in: Outlook, Excel and Word applications
Fluency in English, Dutch, French required
Excellent attention to detail
Ability to work in a pressured environment
Sound decision making skills
Flexible approach to working
Report writing skills
Customer awareness and focus
Planning and organizational skills
Excellent team working

What we offer

A flexible reward plan that allows you to optimize part of your salary
Travel benefits
Bike allowance and/or public transport subscription
Profit sharing
Group insurance
Meal and eco vouchers
A spot in a very enthusiastic team

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Qualified B1/B2 Aircraft Technician

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

We are expanding our Maintenance team to get and hold all our aircrafts airworthy in the sky.

You perform scheduled and unscheduled line- and light-maintenance tasks according to the appropriate aircraft maintenance manuals, and this as per our following work scopes:

Line & Light Maintenance on the Airbus A32F fleet
Line & Light Maintenance on the Airbus A330 fleet

Main tasks & responsibilities:

You manage and certify line maintenance tasks, including simple cabin tasks.
You troubleshoot and monitor recurring problems.
You manage required inspection tasks when the inspection rating is achieved and available on the company license.
You test aeroplane systems.
You handle towing, push-back of aeroplanes, and radio communication with ATC.
You ensure the correct completion of aircraft documents in accordance with regulations and company procedures.
You monitor and follow up on the state of maintenance of ground equipment material as well as worksites.
You deliver the Release to Service in a conscientious, quick, and high-quality manner.

Your profile

You are a Part 66 A, B1 licensed Aircraft Technician (on at least one of our AC types) OR you are a Part 66 A, B1 licensed Aircraft on other AC types and motivated to be fully trained on our AC types.
You have a very good level of technical English (all our manuals and class room training are in English).
You work accurately.
You work autonomously.
You bring quality assurance and have a sense of responsibility.
Safety is important for you.
You have excellent communication skills and are team-orientated.
You bring a positive attitude and have a solution minded approach.
You have good analytical abilities and focus on operational efficiency.

What we offer

A fulltime permanent employment contract (38h/week) and in a shift system including : morning shift, late shift and night shift.
A work regime that takes into account a very healthy work-life balance and a generous compensation for Sunday work as well as night shifts.
A generous bonus system per obtained AC licence (A320 and A330) and the necessary support and trainings to help you obtain those licences.
A flexible reward plan that allows you to optimize part of your salary.
Travel benefits once you are 6 months in the company
Profit sharing.
Group insurance.
Company medical plan (optional).
Meal & eco vouchers.
A spot in a very enthusiastic team & a great company to work for.

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Sheet Metal Performer

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

You perform structural repairs (sheet metal & composite) during line- and light-maintenance according to the appropriate aircraft maintenance manuals. All maintenance is performed within stringent norms of tolerance and precision following established procedures and using the approved and calibrated tools and equipment, and this as per our following work scopes:

Line & Light Maintenance on the Airbus A320 family fleet (including A320neo)
Line & Light Maintenance on the Airbus A330 fleet

Tasks

Sheet metal and/or composite repairs:

Assessing, reporting and rectifying aircraft structural damages, modifications and sheet metal or composite related discrepancies within his upfront reported downtime and in accordance with the manufacturer approved maintenance data.
Executing all routine maintenance tasks in a safe and secure manner
Correct completion of A/C documents
Keeping close collaboration with the engineering department and aircraft engineers, providing them with advice and/or solutions in order to minimize downtime and cost.
Performing sheet metal and/or composite shop work on aircraft parts and provide the associated administration in accordance with the BA scope and EASA part 145 rules.
Makes sure that level of the cabin shop meets the EASA 145 requirements by guarding cleanliness, tools, equipment and stock.
Monitoring and following up on the state of the maintenance of the ground equipment material as well as of your working environment

Your profile

A3 obtained in a technical school
Holder of an approved Certificate indicating he followed a sheet metal and/or composite course or showing experience in sheet metal and/or composite repairs
Ability to approach a situation or problem in a structured, methodological and logical way
Proficient in English, knowledge of French/Dutch is a plus
Knowledge of AMOS is a plus.
You communicate well and are team player
Safety is one of your key priorities and you have a sense of responsibility
Very precise and detailed approach;
Ability to take initiative on a given task and persist with the task to its completion;
Flexible
Planning and organization of own work
Orderly and clean oriented

What we offer

A flexible reward plan that allows you to optimize part of your salary;
A workingregime in shifts (including premiums)
Travel benefits;
Profit sharing;
Company medical plan (optional);
Meal- & eco vouchers;
A spot in a very enthusiastic team & a great company to work for.

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Store Keeper

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission

Reporting to the Logistic Manager, the Storekeeper is responsible for execution of all warehousing tasks and serving internal and external customers at the warehouse service desk.

Tasks

Entering and shelving material in the warehouse
Issuing parts and tools to internal and external customers at the warehouse service desk
Executing the yearly inventory check
Prepares preloads for work packages
Performing tasks in accordance with the daily Storekeeper checklist
Performing ad hoc assignments requested by the Logistic Manager
Ensuring a clean workplace and working environment

Your profile

Microsoft Office
Technical insight
Fluent in English
AMOS knowledge is a plus
To work accurate and autonomous
Maintain cleanliness
Customer friendly

What we offer

A flexible reward plan that allows you to optimize part of your salary;
A workingregime in a shift patern (including premiums);
Travel benefits;
Group insurance;
Company medical plan (optional);
Meal- & eco vouchers;
A spot in a very enthusiastic team & a great company to work for.

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Team Lead Continental Network Planning

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

You are responsible for the development of the continental network offer of SN incl. flight plan scenarios for the full flight plan horizon considering external and internal influences and conditions. The focus lies on economically optimal schedules increasing SN profitability in consideration of a LHG commercial optimum. Furthermore you will ensure an efficient and effective scheduling and slot management for SN in close collaboration with SN internal and group-wide stakeholders and considering operational and commercial framework conditions.

Your tasks

Develop continental network offer of LHG for the perspective of OS, flight plan scenarios for the full flight plan horizon considering external and internal influences and conditions.
Shape LHG’s continental network strategy with focus on SN.

Create an economically optimal schedule, increasing LHG and SN profitability; LHG Group commercial optimum, LHG profitability.
Maximizing the network profitability, delivery of optimal network quality, reach and transfer quality for customers considering infrastructural conditions (traffic rights, slots, curfews, airport infrastructure, operational ability, block hours, ground times, connecting times…). Collaboration with partners. Follow SN network strategy under consideration of LHG network strategy.

Assessment of network scenarios (continental route and network valuation) considering passengers, costs, results, competition etc. Consideration and optimization will also be based on LHG optimal network design.
Ensure revenue optimal capacity allocation through use of opportunities of aircraft changes, flexible versioning and curtain position, as well as demand driven overbooking levels.
Structure, optimize and implement structural flight plans, IATA drafts, preliminary drafts and the main expenses (optimal allocation of aircraft). Generation of special flight plans (vacation period, holidays, events) with focus on seasonal steering/optimization.
Ensure (short-term) program adjustments in reaction to demand fluctuation, market changes (seasonality, single flight editing, additional flights, charter flights, inclusion of special events, slot adjustments etc.) and irregularities for continental flights from hub BRU.
Ensure efficient and effective scheduling and slot management for SN with focus on optimizing the use of capacity and increasing productivity of the network and resource consumption (e.g. aircraft, crew,…).
Publication, management and optimization of flight plans for scheduled and charter services.
Secure alignment of planning parameters across all operational departments with focus on operational feasibility while ensuring efficient connections (e.g. block and ground timings).
Ensure representation of Network Management & Revenue Steering SN within SN Operations Committee.
Leadership, motivation and development of colleagues, appropriate design of organization and processes in delegation range, incl. special focus on development of people and know-how strategy to transfer current skill base into future fit of data-driven offer management (data science approach) as continuous change process

Your profile

Higher university degree (business administration, economics or similar) e.g. MBA or equivalent.
Profound work experience within network planning and scheduling management of multiple years, general experience in revenue management advantageous.
Very good analytical and conceptual skills.
Quick comprehension and recognition of economic interdependencies.
Independent, goal-oriented and structured way of working.
High level of decisiveness.
Very good communication and diplomatic skills.
Very good written and spoken English, German and French are an added value.

What we offer

A flexible reward plan that allows you to optimize part of your salary.
A flexible work environment focused on activity-based working and home office possibility.
Travel benefits.
Profit sharing.
Group insurance.
Company medical plan (optional).
Meal & eco vouchers.
A spot in a very enthusiastic team & a great company to work for.
Company car.
Representation & homeworking allowance.

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Trouble Shooter

Zaventem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

Follow-up & coordination on technical troubleshooting requirements in the daily operation of the Brussels Airlines fleet whilst taking ownership of non-standard troubleshooting or complex technical irregularities. Monitor aircraft & predictive systems to prevent recurrency, negative trends or AOG risks.

The Trouble Shooter, reports to the CAMO MCC Manager (functional) & to the P145 Planning Manager (disciplinary)

Your responsibilities

Performs trouble shooting services in accordance with the MOE, CAME, Pro X, OEM data & in compliance to NAA & EASA regulations.
Ensures communication links between the P145 Operation Manager, MCC Manager, Maintenance Controller (MCC), Engineering, Planning, Training & Maintenance Engineers.
Performs ad-hoc and in-depth troubleshooting with a systematic approach (eg. ad-hoc shop visit report screening).
Provides technical assistance to flight crew and maintenance staff.
Coordinates all received information regarding technical problems in the daily operation
Monitors A/C Systems using specific tools (eg. Aviatar, FDM data, ECTM, Labo results), post flight reports & open workorders, to discover negative trends, recurrency or AOG risks.
Close follow-up & in-depth screening of MEL Items for next troubleshooting steps.
Create, follow-up & solve troubleshooting cases for individual aircraft and repetitive problems, as required
Support the engineering department with field experience.
Follow-up of ‘Electronic Pending Shelf’.
Brief/debrief line maintenance engineers & mechanics concerning technical problems and actions therefor
Monitors troubleshooting actions performed by maintenance
Recommends and/or supports improvements in close cooperation with Engineering
Takes over troubleshooting ownership in case of non-standard or complex technical irregularities
Records new or complex problems with a final resume (Technical Case Manager)
Reports deficiencies or developing fleet wide problems to Engineering.
Reports deficiencies in the daily operation to the MCC Manager & Maintenance Controller.
Reports organisational, training & development deficiencies within the Troubleshooting department to the P145 Planning Manager.
To participate in the continuous improvement process via your superior.

Your profile

Bachelor degree in Aeronautical, Mechanical, Electrical Engineering OR equivalent relevant experience in aircraft maintenance (EASA Part 66 License)
Minimum 5 years of B1/B2 (OR equivalent relevant) experience
Good knowledge of EASA Part M, Part-145, Part-66
Holder of (active) aircraft type ratings operated by Brussels Airlines is a plus
Good communication skills, ability to prioritize, ability to work independently or as part of a team, reliable and motivated, good time management skills
Comprehensive negotiation & communication skills in English (written & spoken)
Very well developed analytical skill (problem solving)
Ability to approach a situation/problem in a structured, methodical & logical way
Operational awareness
Able to work under time pressure
Excellent decision making skills
Strong personality
Proficiency in the use of MS Office applications
AMOS knowledge is a plus

What we offer

Brussels Airlines, member of Lufthansa Group, is Belgium’s national airline. We connect the capital of Europe to more than 70 destinations. Maintenance & Engineering is at the core of our operations: we make sure our birds stay in the air! As we are on the path to growth again, with fleet expansions and the newest type of aircraft joining, we offer real career opportunities and the ability to learn different aspects of running an airline. In addition to an attractive salary package (may differ depending on the seniority level), we also offer a lot of other perks:

Shift work and weekend work (no night shift)
Flexible reward scheme which lets you tailor your remuneration to your needs
Large discounts to fly on all Lufthansa Group airlines
Meal vouchers
Eco cheques
Cheap hospitalisation insurance

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Uniform Services Agent

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The customer service agent is responsible for engaging with end users / internal customers on behalf of Brussels Airlines Uniform department.

You manage every aspect of the daily employee communication and service desk, through physical or virtual presence. You handle, sort, resolve and report employee inquiries and requests related to returns, reimbursement , exchanges

You will be responsible to maintain the employee data base and profiles in IT systems/webshops. As such, the customer service agent is actively involved in the onboarding of new employee, uniform/workwear deployment process, offboarding of employees.

Additionally, the customer service agent provides counselling on policies, style guide and processes

The range of products managed by the Uniform department include all crew-related uniform components, technical workwear and ad-hoc supplies necessary for the execution of onboard service, ground services and technical maintenance of the aircraft. You manage orders and supply from Suppliers to Brussels Airlines, and from Brussels Airlines to employee in Belgium and in outstations.

Tasks

Sponsor and represent the Uniforms

Be the go-to person for all questions regarding the style guide, uniform policy and processes
Maintain accurate documentation on the dedicated Intranet page
Present the department purpose and duties on dedicated workshop/welcome days
Facilitate workshops and product presentation to end customers
Offer in person assistance through weekly permanence in different SN location: Fitting room/ Service
Center, Crew room, Ground Room, Maintenance and Engineering Hangar.

Inquiry and complaints management

Troubleshooting inquiries and complaints addressed via email or in person by end users in relation to any uniform item or related process (exchange, returns, webshop access and profiles, policy application...): Handle customer questions and complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Escalating queries and concerns to Uniform Team, Line management, or Tier 1 / Tier 2 supplier, when necessary
Process payments on sell in uniform items and organize returns

Customer Base Maintenance

Create, maintain and cancel end user profile in IT system/ webshop
Organize fitting sessions scheduling for new comers
Manage the Bhouse fitting room booking system
Organize and track leavers procedure (uniform/ workwear definitive return and corresponding registration in the system).

Your profile

Required diploma and relevant experience

High School Diploma
Previous experience in customer service or a related field is often preferred. (including sales, hospitality sector, call centers).
Experience that highlights strong verbal and written communication abilities is crucial.
Demonstrated experience in handling customer inquiries and resolving issues effectively.

Required technical skills

Proficient in MS Office (Excel and Word, in particular)
(shared)Mailbox management/ ticketing services/chat software programs/ CRM
Online application and database maintenance

Behavioral skills

Empathy, active listening and communication skills (written and oral), to ensure positive interactions with customers
Analytical and problem-solving skills to diagnose problems and recommend effective solutions
Multitasking and organizational skills to work on multiple issues at one time
Time-management skills to respond to customer emails, calls and web chat messages promptly
Teamwork skills to collaborate with representatives and coworkers in other departments

What we offer

A flexible reward plan that allows you to optimize part of your salary
Travel benefits
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
A spot in a very enthusiastic team & a great company to work for
This is a position with a 2-year temporary contract

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