Brussels Airlines Jobs

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Assistant Duty Manager

Diegem, Belgium

Employee

No remote work

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The function of Assistant Duty Manager is two-fold, one part is linked to the passenger coordination cell in which you will function as a team member and as such is directly involved and gives recommendations in the ops decision making process related to the passenger aspect. You will assess and decide about cost-beneficial solutions within the operational & commercial framework achieving a win-win situation for all parties involved. You will assist the Duty Manager in analyzing, deciding and executing the process of actions to be taken throughout all the departments involved (internal and external) and assure correct and complete irregularity handling.

The second aspect is the on-the-field job in which you function as airport coordinator, supervising and coordinating the operations at the airport. You act as representative of the airline towards the passengers. Thus taking commercial and operational decisions in an independent way. In this capacity you intervene also in conflict situations.

Main tasks & responsibilities

Daily follow-up of in- & outbound flights -schedules, catering, aircraft seating versions, passenger numbers which results in optimized rotations both on an operational as on a cost/revenue basis. You will instruct all staff accordingly and function as the communication center and assure follow-up of the correct implementation. The Assistant Duty Manager will decide on any solutions needed to assure punctuality and cost effectiveness in close cooperation with the Duty Manager.
Irregularity handling: rebooking & rerouting of passengers both BRU & outstations. You will evaluate, decide and execute all necessary steps to be taken, both with BRU and outstations. At the same time the Assistant Duty Manager acts as s.p.o.c (single point of contact) for the different operational & commercial reporting lines to assure complete and accurate communication to all involved. You will decide on passengers solutions of commercial or operational decisions, they will contact , inform and take care of the passengers affected. Updating of the different operational systems with information linked to the aircraft rotations to assure all suppliers & handlers have the latest information allowing punctual and correct departures & arrivals.
In case of lost connection you are responsible for re-accommodation of the passengers.
Communication with aircraft ready to land, through VHF or ACARS, informing crew about parking positions, next flights, special cases and transfer passengers on board into BRU as to assure smooth turnarounds within the minimum ground times assuring swift and efficient flows. You provide transfer information for passengers in order to facilitate necessary transfers on ground.
The Assistant Duty Manager sets priorities on all incoming messages. You function as a helpdesk, informing, instructing and advising all Outstations on the different operational & commercial procedures to follow. You will decide on ad-hoc solutions in line with commercial and operational guidelines to assure all outstations compliance and execution with any instruction given by the passenger-coordinator cell.
The Assistant Duty Manager reports on a daily basis on all operational and commercial issues to all departments. You also provide detailed info concerning specific delays ; this is used as feedback to higher management. You will be responsible for the day to day delay setting.
On the field you are responsible for the supervision and organization of the operations flow at the airport. You will collaborate with different parties (ATO, OCC, other airlines) to optimize efficient and correct exchange of information. You resolves independently problems and conflict situations. The assistant Duty Manager can waive penalties and gives compensations in order to preserve 100% customer satisfaction.
The Assistant Duty Manager will manage, supervise and organise ATO.
People Management is key in the role of Assistant Duty Manager. Evaluations and coaching are included in this function.

Your Profile

High school diploma or equivalent through experience
PRO experience (+2 years) is a must
Customer oriented
Great people skills
Strong organizer
Open friendly manner
Fluent English/French/Dutch
Problem solver
Stress resistant
Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
Profound and in-depth knowledge of working procedures at airport

What we offer

Flexible reward plan that allows you to optimize part of your salary
Profit sharing
Group insurance
Meal and eco vouchers
Travel and other benefits
Being part of a very enthusiastic and dynamic team

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Compliance Manager (Ground Operations)

Diegem, Belgium

Employee

Compliance Manager (Ground Operations)

About Brussels Airlines

Brussels Airlines, part of the Lufthansa Group, is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The Compliance Manager is responsible for developing, implementing and maintaining information compliance controls for multiple internal compliance policies (ISO27001 ISMS, GDPR, PCI-DSS, …). The goal is to ensure that the organization, processes and assets are managed in accordance with the Brussels Airlines Compliance Policy as well as international standards, and to maintain compliance risks as low as possible. The manager also supports different business units in defining, implementing and maintaining a compliant organization with regards to the abovementioned policies.

The IT and Ground Operations (GOPS) Compliance Manager have complementary processes to manage in respectively the IT area and the GOPS area. They work closely together and are jointly responsible for the compliance level of Brussels Airlines. They report into IT and GOPS and are each other back up.

Main tasks & responsibilities

As a Compliance Manager you will be responsible for the compliance on ISMS (ISO27001), PCI-DSS, internal procurement policies and GDPR in your respective area (IT or GOPS). Your activities will be as followed:

Support and advise internal stakeholders

Support IT, Ground Operations and relevant business units in the definition and implementation of compliance controls;
Coordinate and monitor the execution of beforementioned controls;
Define, implement and manage corrective actions when applicable;
Provide advice on improvement of existing controls.

Support and guide third party suppliers, handlers and contractors

Development and maintenance of compliance standards

Perform gap analysis to ensure that missing elements are integrated when & where relevant in the existing policies by proposing the necessary changes;
Assure completeness of policies and assure that they are completely enforced in scope of the compliance requirements;
Support IT & Ground Operations in compliance standards and procedures writing and updating, by providing guidance and performing QA.

Audits

Ensure, prepare and lead the relevant audits and compliance verifications.

Reporting

To present the compliance results and remediation actions to the attention of senior management level;
To provide a compliance view (KPIs/ indicators of conformity) towards internal stakeholders and different monitoring bodies.

Your profile

Bachelor degree (or equivalent through experience);
Knowledge of aviation industry is a plus;
2-5 years of experience in IT / Information Security / GOPS or in a compliance environment;
Knowledge of GRC tools;
A good understanding of GDPR / PCI regulations and policies is a plus;
Certified ISO27001 Lead Implementer is a plus;
Experience in developing and implementing policies and / or processes (in IT);
Project management / coordination skills;
Experience in managing & working with multiple stakeholders;
Experience in creating memos & report to senior management level;
Strong knowledge of the applicable regulations with focus on ISO27001;
Experiences with auditing & process evaluation;
Good knowledge of or heavy interest in information security & risk management;
Capability to quickly understand end-to-end process flows & control needs;
Excellent verbal and written communication, negotiation skills & assertiveness;
Good communicator and people leader
Analytical expertise: handle & present complex content, have process mapping skills;
Willingness to take responsibility and to make objective decisions on several levels;
Strongly organized & structured, independent & solution-oriented;
Discretion & integrity;
Resilience in stressful situations;
Fluent in English, preferably a good understanding of French.

What we offer

A flexible reward plan that allows you to optimize part of your salary;
A flexible work environment focused on activity-based working & home office possibility;
Travel benefits;
Company car (or car allowance) or an attractive mobility budget
Profit sharing;
Group insurance;
Company medical plan (optional);
Meal & eco vouchers;
Representation & homeworking allowance;
A spot in a very enthusiastic team & a great company to work for;

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Passenger Services Agent

Diegem, Belgium

Employee

No remote work

Passenger Services Agents Brussels

In preparation for the summer of 2025, Brussels Airlines is looking for customer minded people to join our Passenger Services team at Brussels Airport.

The next trainings will start during the first quarter of 2025.

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport. Our mission is to be the most reliable airline, making everyone feel at home. We are passionate about what we do, whether it’s at the airport, in an office, on board or at our maintenance hangar. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Mission of the function

As a Passenger Services Agent, you are the perfect host for our passengers : you welcome, check-in and board them at Brussels Airport with respect, courtesy and integrity and ensure that they receive an efficient and friendly service during their journey through Brussels Airport. You are passionate about on-time-departures, making sure that the required quality and safety standards are maintained at all times.

You consistently arrive at work on time, fully prepared and adhering to company procedures and grooming standards.
You ensure passengers to receive the highest possible standard of safety, service and customer care.
You attend all necessary company trainings and you keep yourself up to date on procedural changes.

Main tasks and responsibilities

Host, check-in and board the passengers of Brussels Airlines and its Lufthansa Group partner airlines at Brussels Airport.
Find solutions to standard customer issues, answer queries professionally and with Brussels Airlines flair and report unusual circumstances to the Supervisor on duty to ensure both a smooth and timely check-in and boarding of passengers.
Ensure compliance with ground product, safety, security and work environment regulations to maintain the required quality and safety standards at all times
Communicate clearly and politely with all parties involved during the check-in and boarding processes.
Host and accompany unaccompanied minors at Brussels Airport with the warm and caring attitude of Brussels Airlines and you have an eye for passengers who need a bit of extra help.
Sharpen your commercial flair by selling ancillaries (e.g. last minute upgrades, extra luggage,...)

Your profile

You are customer-minded and motivated.
You have reached the age of 18 by the time the training starts.
You are fluent in English, Dutch and French (mandatory). Any other language is an asset.
You are flexible and happy to work in a variable roster, including weekend days and public holidays.
You want to work in a multicultural environment, in a large team of motivated & passionate colleagues.
You are punctual, discrete, friendly and a good listener who empathizes with our passengers and you keep a cool head at all times.
You are willing to wear our uniform with pride and to strictly adhere to our style guidelines, including the rule that visible tattoos on the face, head, neck, and hands are not allowed.

What we offer

Working for Belgium's national airline, where You're in good company.
Paid training by experienced instructors in a passionate atmosphere.
A permanent contract, either 5 days of 7,8 hours (full time) or 5 days of 4 hours (part time).
On top of the monthly salary, we offer you a shift premium, a flexible reward plan to optimize a part of your salary, travel and other benefits.
We are an equal opportunity employer and value diversity at our company.

How to apply?

Upload your CV and motivation letter.
Indicate your language knowledge in your CV Warehouse application.
Only if all three criteria are fulfilled, your application will be valid.

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Resource Planning Manager

Diegem, Belgium

Employee

About Brussels Airlines

Brussels Airlines is the national airline of Belgium with its home base at Brussels Airport.
Our mission is to be the most reliable airline, making everyone feel at home.
We are passionate about what we do, whether it’s on board, in an office, in the hangar or at an airport. Our people are recognized for always going above and beyond and for constantly challenging themselves.

Purpose of the position

The Resource Planning Manager Ground Services manages the resource planning cycle for all BRU-based ground services within Brussels Airlines as team lead, as well as leading the dispatch office for Pax Service/HCC/PRC. In doing so, he/she is responsible for making sure that operational staff needs are at all times covered, and that operational staff is utilized in the most effective and efficient manner.

Main tasks & responsibilities

Determination of FTE needs for all ground operational departments

Forecast the long-term and medium-term FTE needs given altering scenarios, based on changes in business requirements (network, flight schedule, product offering, etc.).
Monitor FTE fluctuation through time, and provide proposals regarding required training and/or hiring needs.
Pro-actively keep abreast changes in social law and applicable labour rulings which might impact the long- to short-term planning, rostering and utilization of our workforce. Align with key stakeholders and interfaces (a.o. HR, IT, Health & Safety) on relevant topics.
Pro-actively remain informed on commercial and operational business decisions that might impact the long- to short-term planning, rostering and utilization of our workforce.

Manage the production of efficient and effective rosters for ground operational departments

Manage and oversee the creation of cyclical/monthly rosters for all BRU-based GOPS staff.
Make sure rosters are consistently published on time, with adequate notice time to staff, following made agreements.
Align with team leads and department heads to co-determine appropriate, effective staffing levels.
Determine and provide an optimal shift planning in coordination with team leads and rostering team.
Safeguard operational staffing needs, making sure all business requirements are met, whilst taking into account individual employment wishes.
Ensure that any license and training requirements are adequately rostered.
Plan and approve holiday slots.

Manage the day-to-day optimization of workforce planning, ensuring operational/business requirements are met

Manage the dispatch office for Pax Services/HCC/PRC on a day-to-day basis, making sure the operational staff is scheduled real time in the most efficient manner.
Manage the cost efficient utilization and allocation of airport check-in desks and information screens.
Maintain regular communication with key stakeholders in the BRU airport community.
Find appropriate solutions in case of last-minute deviations from the plan/roster, such as changes in production plan/flight schedule or colleagues becoming indisposed.

IT Systems Management

Drive and follow up improvement projects to ensure that the most efficient procedures and technologies are applied.
Act as system administrator of the planning, rostering and dispatching applications, tools and affiliated interface connections.
Interact with the different systems providers and IT to coordinate and follow-up on the resolution of issues, development of new tools, and implementation of patches and upgrades.

Reporting

Actively track and report on changes in workforce costs and potential deviations from budgeted FTE targets, optimal contract mix, and/or optimal skill mix.
Actively track and report on workforce utilization and retention rates.
Monitor and report on deviations between made staff/work assumptions, scenarios and reality.
Seek operational optimization opportunities by cross-referencing workforce planning data with other business related data sets.
Make sure different stakeholders are properly informed on workforce planning and rostering topics. Investigate and report on related inquiries from a.o. works council (OR), trade union delegation (SD), body for health and safety (CPBW), management (SN/LHG).

People Management

Manage the rostering and dispatch department on a day-to-day basis.
Build a winning team that is focused on consistently delivering in a customer centric and solutions-oriented manner.
Motivate the rostering and dispatch agents to ensure that their competences, skills and expertise are used in the best possible manner.
Foster an informal learning environment; promoting knowledge sharing and skill development.
Build trust, cohesion and collective focus within and across the different teams.
Lead by example, during regular and irregular operations.

Your profile

Master’s Degree, preferably in a quantitative field (e.g. Business, Economics, Finance, Statistics)
Minimum 5 years’ experience in Business Analysis, Forecasting, Planning, Budgeting
Experience as system administrator and with complex interlinked applications required
Experience as a team lead or in a supervisory role required
Experience with airline operations preferred
Excellent analytical/numerical skills
Ability to translate strategic vision into project plans and tangible time phased actions
Ability to manage systems, applications and interfaces
Fluency in English required, fluency in Dutch and French preferred
Holistic mindset and able to work in a complex environment: able to prioritize, balancing a customer centric approach with a business and target-achieving mindset
Process driven with a knack for spotting inefficiencies and implementing process optimizations
Excellent communication and interpersonal skills – rational and diplomatic
Aptitude in decision-making and problem-solving
Strong people manager: dynamic enthusiastic attitude that builds effective and motivated teams

What we offer

A flexible reward plan that allows you to optimize part of your salary
A flexible work environment focused on activity-based working and home office possibility
Travel benefits
Company car (or car allowance)
Profit sharing
Group insurance
Company medical plan (optional)
Meal & eco vouchers
Representation & homeworking allowance
A spot in a very enthusiastic team & a great company to work for

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